Last updated: September 10, 2026
In short: You can return unopened products within 14 days of delivery for a refund. For health and hygiene reasons, opened products cannot be returned unless they are damaged, defective or not what you ordered.
1. Conditions
A return is possible within 14 days of delivery if the product is unopened and unused, the seal is intact, it is in its original packaging, and you can provide your order number.
2. How to return a product
- Email us at info@betterballance.com within 14 days of delivery with your order number and the products you want to return.
- We will reply with the return address and instructions.
- Send the product back within 14 days of your email. We recommend a trackable shipping service.
You pay the cost of return shipping, unless the product is damaged, defective or not what you ordered.
3. Refunds
Once we have received and checked your return, we will refund the purchase price to your original payment method (PayPal) within 10 business days. Original shipping costs are not refunded, unless the return is due to our error. It may take a few days until the refund appears in your account. If it has not arrived after that, please check your PayPal and bank account first, then contact us.
4. Damaged, defective or wrong products
If your order arrives damaged or defective, or you received the wrong product, email us within 14 days of delivery with your order number and a photo. We will send you a replacement or give you a full refund, including shipping costs. If we need the product back, we will pay for the return shipping.
5. Cancelling an order
To cancel an order, email us as soon as possible. If it has not shipped yet, we will cancel it and refund you in full. If it has already shipped, please follow the return process above.
6. Contact
For all questions about returns and refunds: info@betterballance.com